In my opinion, the FCC needs to start the steps to change the status of Comcast to a PUBLIC UTILITY.
They would be regulated and required to live to standards of service and reliability that the Telco's were heldnto.
Nothing short of this will get a highly profitable company to committ the resources needed to fix the Roberts quagmire.
Have a friend who had all 3 services go out in VA today.
The handy dandy techie could not Ping her modem. Determined the modem needed to be replaced. She had already spoken with 4 neighbors who all had the same problem. Must have been an entire shipment of defective modems in the area.
Offered to send a tech out 68 hours later to check. Then to RUB SALT IN THE WOUND, they added insult in the very inexpensuve for tyem offer of a credit for the SIXTY EIGHT HOURS OF NON SERVICE!!
REGULATE THE INDUSTRY!!!
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Congress and not buying Apple products
Guess they want to have devices easier to crack open and have all their personal information out there
Comcast Service
In my opinion, the FCC needs to start the steps to change the status of Comcast to a PUBLIC UTILITY.
They would be regulated and required to live to standards of service and reliability that the Telco's were heldnto.
Nothing short of this will get a highly profitable company to committ the resources needed to fix the Roberts quagmire.
Have a friend who had all 3 services go out in VA today.
The handy dandy techie could not Ping her modem. Determined the modem needed to be replaced. She had already spoken with 4 neighbors who all had the same problem. Must have been an entire shipment of defective modems in the area.
Offered to send a tech out 68 hours later to check. Then to RUB SALT IN THE WOUND, they added insult in the very inexpensuve for tyem offer of a credit for the SIXTY EIGHT HOURS OF NON SERVICE!!
REGULATE THE INDUSTRY!!!