Capacity Crunch Causes Musk’s Starlink To Sock Users With $100 ‘Congestion Charge’

Broadband

from the please-pay-us-extra-for-no-reason dept

Analysts (and Musk himself) had been quietly noting for a while that Starlink satellite broadband service would consistently lack the capacity to be disruptive at any real scale. As it usually pertains to Musk products, that analysis was generally buried under product hype. A few years later, and Starlink users are facing obvious slowdowns and a steady parade of price hikes that show no signs of slowing down.

Facing these growing congestion issues, Starlink has now started socking users in some parts of the country a one-time $100 “congestion charge”:

“In areas with network congestion, there is an additional one-time charge to purchase Starlink Residential services,” a Starlink FAQ says. “This fee will only apply if you are purchasing or activating a new service plan. If you change your Service address or Service Plan at a later date, you may be charged the congestion fee.”

On the plus side, Starlink claims that it will also give some customers $100 refunds if they live in areas where there’s excess constellation capacity. But that’s something I’d need to see proven, given, well, it’s a Musk company, and Starlink’s customer service is basically nonexistent. Historically, they’ve been unable to even consistently reply to emails from users looking for refunds.

While low-Earth orbit (LEO) satellite is a significantly faster upgrade to traditional satellite broadband, the laws of physics remain intact. There are only so many satellites in the sky, and with Musk constantly and rapidly boosting the Starlink subscription base to boost revenues (Starlink just struck a deal with United to offer free WiFi, for example) you’re going to start seeing more and more network management restrictions you won’t see on fiber, or even traditional 5G cellular networks.

For a while Starlink flirted with usage caps, but correctly realized that such caps don’t actually do much to manage congestion (something we’ve had to point out repeatedly over the years). So they’ve generally shifted to either price hikes or network management tricks to try and ensure that users consistently see relatively decent performance.

But the more militaries, consumers, governments, airlines, and boat owners that sign up for service across a limited array of LEO satellites, the worse the problem will get, resulting in ongoing complaints about degraded Starlink network performance over the last several years. And the more problems, the more weird restrictions that reduce the utility of the connection.

It’s a major reason why the Biden FCC reversed the Trump FCC’s plan to give Musk a billion dollars to deliver satellite to some traffic medians and airport parking lots, instead prioritizing taxpayer funding toward more future-proof, and less capacity constrained, fiber deployment efforts.

Starlink is a great improvement for a niche segment of off-the-grid folks who have no other option. But at $120 a month (plus hardware costs) it’s not particularly affordable (the biggest current barrier to adoption), and even with a fully launched LEO satellite array, capacity will always be an issue. Starlink was never going to be something that truly scaled, but that gets lost in coverage that treats Starlink as if it’s single handedly revolutionizing telecom connectivity.

Filed Under: broadband, caps, congestion, high speed internet, leo, leo satellites, network management, satellite broadband, telecom
Companies: spacex, starlink

Astronomers Say Space X Astronomy Pollution Can't Be Fixed

(Mis)Uses of Technology

from the blinded-by-the-light dept

We recently noted how the Space X launch of low orbit broadband satellites is not only creating light pollution for astronomers and scientists, but captured U.S. regulators, eager to try and justify rampant deregulation, haven’t been willing to do anything about it. While Space X’s Starlink platform will create some much needed broadband competition for rural users, the usual capacity constraints of satellite broadband mean it won’t be a major disruption to incumbent broadband providers. Experts say it will be painfully disruptive to scientific study and research, however:

While Space X says it’s taking steps to minimize the glare and “photo bombing” capabilities of these satellites (such as anti-reflective coating on the most problematic parts of the satellites), a new study suggests that won’t be so easy. The joint study from both the National Science Foundation’s NOIRLab and the American Astronomical Society (AAS) found that while Space X light pollution can be minimized somewhat, it won’t be possible to eliminate:

“Changes are required at both ends: constellation operators and observatories. SpaceX has shown that operators can reduce reflected sunlight through satellite body orientation, Sun shielding, and surface darkening. A joint effort to obtain higher-accuracy public data on predicted locations of individual satellites (or ephemerides) could enable some pointing avoidance and mid-exposure shuttering during satellite passage. Observatories will need to adopt more dynamic scheduling and observation management as the number of constellation satellites increases, though even these measures will be ineffective for many science programs.”

Granted, in March, Space X boss Elon Musk predicted there would be no impact whatsoever from his Starlink project:

“I am confident that we will not cause any impact whatsoever in astronomical discoveries. Zero. That’s my prediction. We’ll take corrective action if it’s above zero.”

The report, which was first spotted by Ars Technica, notes that enough data has been collected to clearly indicate the impact is well above zero. Worse, they note that companies have only just started launching low-orbit satellite constellations. OneWeb and Space X have only just begun their efforts, and Amazon is expected to join the fray in a major way. Collectively, these launches will create some significant problems for scientists around the planet, the report concludes:

“If the 100,000 or more LEOsats proposed by many companies and many governments are deployed, no combination of mitigations can fully avoid the impacts of the satellite trails on the science programs of current and planned ground-based optical-NIR [near-infrared] astronomy facilities. Astronomers are just beginning to understand the full range of impacts on the discipline. Astrophotography, amateur astronomy, and the human experience of the stars and the Milky Way are already affected.”

While Space X’s lower altitude satellite are problematic, higher altitude satellites being eyed by the likes of Amazon are notably worse, the experts found. In a press release the groups detailed several ways of minimizing the impact of low-orbit satellite constellations (including launching less of them). But that’s going to require a lot of collaboration between researchers and industry. Collaboration that would be easier if we had U.S. regulators actually interested in helping coordinate that collaboration.

Filed Under: astronomy, fcc, leo satellites, satellite broadband, space pollution
Companies: amazon, oneweb, spacex

Space X May Soon Give The US Broadband Sector A Much Needed Kick In The Ass

Broadband

from the competition-is-a-good-thing dept

Could Space X finally give the busted US telecom sector a much needed kick in the ass? Since 2017, Musk’s Space X has been promising that it would launch 800 low orbit satellites capable of delivering cheaper, lower latency broadband to large swaths of the United States by 2020 or 2021. By and large Musk and company appear to have been successful sticking to that promise, insisting recently that this proposed timeline was “pretty much on target.” That said, Musk had to fire some folks to ensure that the project was meeting its goals, which itself suggests they may not have been.

More recent government filings indicate that the company may be able to accelerate the deployment of fast low Earth orbit (LEO) satellites across broad swaths of the Southern US. The company says that a number of improvements were discovered in the wake of launching 60 LEO satellites back in May. In a filing (pdf), the company says an adjustment in orbital spacing and other efficiences may bring the service (which will be sold under the “Starlink” brand) online sooner and more broadly than expected:

“This adjustment will accelerate coverage to southern states and US territories, potentially expediting coverage to the southern continental United States by the end of the next hurricane season and reaching other US territories by the following hurricane season.

…SpaceX has demonstrated the effectiveness of its revolutionary deployment process and confirmed its ability to populate three orbital planes with a single launch. By then reorganizing its satellites at their already authorized altitude, SpaceX can place coverage and capacity more evenly and rapidly across more of the US.”

Obviously it’s way too early to know what kind of pricing we’re talking about, but the smaller, mass produced satellites are expected to cost significantly less to deploy and maintain, meaning service pricing should be notably less than the heavily capped, throttled, and expensive satellite services we all know and love. There have been some rumblings that the service could clock in under $50 a month, but it’s too early to know if that’s going to be doable, or whether the service will be rife with annoying usage limits, throttling, or other restrictions (ensuring it’s not a truly symmetrical competitor to something like fiber to the home).

All of that said, there are still reasons to keep expectations in check. This being Musk, hype could be overshadowing reality. The service could also launch with a number of the same arbitrary, cash-grabbing restrictions we’ve seen developing in the cellular space, something that could get worse in the wake of the death of net neutrality and FCC authority. It’s also worth noting that there have been a laundry list of similar efforts that have been just as aggressively hyped that have gone absolutely nowhere, thanks to the complicated economic factors involved in, you know, space:

The history of satellite internet, however, is defined by failure, including one of the largest corporate bankruptcies in history. This was a reality Elon Musk candidly acknowledged to reporters ahead of the Starlink launch. ?No one has ever succeeded in making a viable low Earth orbit communication constellation right off the bat,? Musk said. ?I do believe we?ll be successful, but it is far from a sure thing.”

The other x-factor is AT&T, Verizon, and Comcast, companies that have a thirty year history of doing everything in their power to stifle newly emerging alternatives to their expensive, unpopular services. The three companies all but own countless state legislatures and a significant portion of Congress, who’ll all be doing their best (as they have for decades) to ensure that nothing disrupts the existing, uncompetitive cash cow that is the US residential broadband market. Space X will also have to do battle with a number of other deep-pocketed giants (like Amazon) that have been eyeing the space as a potential disruption play.

Still, the promise being made by low-orbit satellites is hard to ignore. But given the power of entrenched players and telecom history, it probably makes sense to keep enthusiasm in check until we have actual, widespread commercial deployment at a price point that’s actually appealing to the millions of Americans desperately craving more, better broadband options.

Filed Under: broadband, competition, elon musk, leo satellites, satellite interent
Companies: spacex