Contractor Who Cleared Snowden For His NSA Position Fined $30 Million By The DOJ

Failures

from the can-only-assume-Snowden-received-a-cursory-examination dept

The government seems to have lost interest in finding anyone to hang for Snowden’s all-access tour of the NSA’s internal servers — access that greatly aided in his absconding with a number of documents revealing the surprising extent of the agency’s surveillance programs. It certainly still wants to hang Snowden — literally, if some legislators get their way.

It has, however, decided to nail one handy scapegoat to the wall. This would be the contractor who allowed Snowden to get in the door in the first place. The Register’s Shaun Nichols reports that the DOJ is fining US Investigative Services (USIS) $30 million for generally being completely terrible at the one thing it’s supposed to be doing: vetting applicants for sensitive government jobs.

The DoJ announced on Wednesday that US Investigations Services (USIS) will give up a $30m (£19.14m) payment in exchange for settling charges that it violated the US False Claims Act by failing to properly screen applicants for government security clearances.

According to the DoJ, USIS failed to properly screen federal security clearance applicants and, in some cases, submitted incomplete background check reports to the US Office of Personnel Management (OPM).

The USIS wasn’t simply mediocre. It was awful. Shortly after Snowden revealed himself as the source of the leaks, USIS was revealed to have riddled the government with security holes over most of the past decade. One contractor was caught interviewing dead people during background checks. Another singlehandedly submitted 1,600 falsified reports.

Then in January of last year, the revelations got even worse. The DOJ accused USIS of faking background checks on 665,000 federal employees — something the DOJ understatedly called “taking shortcuts.”

The USIS won’t actually be paying this fine, however. It will instead work its debt off doing the DOJ’s dishes doing the same thing it couldn’t be trusted to do in the first place when it was still collecting a paycheck. Why this hasn’t resulted in a permanent pink slip for the contractor is beyond me, but it does show the government’s endless willingness to forgive… well, certain contractors.

Filed Under: contractor, doj, ed snowden, fine, nsa, security clearance
Companies: usis

DOJ Says Company That Vetted Snowden Faked 665,000 Background Checks

Scams

from the well-of-course dept

When we last checked in on USIS, the contracting firm which large parts of the federal government and the intelligence community used to conduct background checks on employees (including Ed Snowden), we noted that it had been caught falsifying reports and claiming to have interviewed dead people. At the time, we noted at least one USIS employee had been accused of submitting 1,600 falsified credit reports. But, apparently, the story goes much, much deeper. The DOJ is now accusing USIS of faking background checks on 665,000 federal employees.

Not only that, but the practice of scamming the government seems to have been the official policy of the organization, clearly described in various emails. Basically, USIS was paid based on each completed background check, and realized it was a lot more profitable to “complete” them by not doing most of the actual work (pricey!) and just take the money (profits!).

Beginning in at least March 2008 and continuing through at least September 2012, USIS management devised and executed a scheme to deliberately circumvent contractually required quality reviews of completed background investigations in order to increase the company’s revenues and profits. Specifically, USIS devised a practice referred to internally as “dumping” or “flushing,” which involved releasing cases to OPM and representing them as complete when, in fact, not all ROIs comprising those cases had received a quality review as required by the Fieldwork Contracts.

USIS engaged in the practice of dumping in order to meet budgeted goals and, therefore, increase its revenues and profits. Given that USIS was paid by OPM for each completed case, the more cases USIS completed each month the more money it received from OPM. USIS’s dumping practices also enabled the company to receive annual performance incentive payments that it would not otherwise have been entitled to receive absent the dumping

Oh, and it became so profitable, they set up a computer program to help them defraud the government and not complete background checks. No joke.

Initially, USIS would dump cases manually. Soon after the dumping started, however, USIS began using a software program called Blue Zone to assist in the dumping practices. Through Blue Zone, USIS was able to identify a large number of background investigations, quickly make an electronic “Review Complete” notation indicating that the ROIs at issue had gone through the review process even if they had not, and then automatically release all of those ROIs to OPM with the “Review Complete” notation attached. By using Blue Zone, USIS was able to substantially increase the number of background investigations that could be dumped in a short time period.

You have to hand it to them. Not only did they figure out how to scam the government, they sure as hell did it efficiently. That’s the American spirit at work!

In fact, it appears this became a key part of how USIS worked. Originally, it would only “dump” unfinished cases at the end of each day if it was behind schedule. But, later it realized it could get paid more by dumping these cases repeatedly during the day. No need to build up a queue, just dump… and get paid.

The DOJ also has emails showing that senior management was well aware this was going on and even participated or encouraged the activity.

Internal USIS documents confirm that USIS Senior Management was aware of and directed the dumping practices. For example, in one undated internal document, a USIS employee discussing the dumping practices stated: “They will dump cases when word comes from above, such as from [the President of Investigative Service Division] and [the President/CEO]. In the past, [the President of Investigative Service Division] and [the President/CEO] have told us to clear out our shelves in order to hit revenue. When this is done they will dump all [priority code] 6. If [the President of Investigative Service Division] and [the President/CEO] tell them they need to clear out more then they will dump [priority code] 5’s…. Last July through September we were dumping all [priority code] 4, 5, and 6’s per [the President of Investigative Service Division] and [the President/CEO].”

Another email chain dated September 16 and 17, 2010 involving USIS’s Vice President of Field Operations and its President of Investigative Service Division, among others, discussed the need to dump cases to meet revenue goals. The Vice President of Field Operations referenced USIS’s revenue situation as “[w]e all own this baby, and right now we are holding one ugly baby.” The USIS Workload Leader in Western Pennsylvania forwarded that email to the Director of National Quality Assurance and the Quality Control Manager in Western Pennsylvania and responded: “The only two things we can do in review to get them out faster is to (a) hire or (b) dump…. I don’t know if there’s any other levers left to flip other than dumping everything we know is bad. Just a side note, the more MSPC [Master Scheduling Production Control] rams through, the more the field will transmit sub-standards, and the more [the number of cases needing secondary review] will go up. Come EOM [End of Month], if they’re going to tell us to just dump all those cases anyways without a proper review, which [sic] will only make that ugly baby even uglier…”

There’s also an email in which a “Workload Leader” tells the top “quality” assurance execs:

“Shelves are as clean as they could get. Flushed everything like a dead goldfish.”

Oh, and another:

“t’is Flushy McFlushershon at his merry hijinks again!! **leprechaun dance**…I’m not tired…”

So, remember, folks, when Senator Dianne Feinstein insists the NSA would never abuse your privacy because they’re professional, just realize that many of those “professionals” might not have actually gone through a background check, because it was taking away profits from a private contractor to actually do its job.

Filed Under: background checks, doj
Companies: usis

Contractors Providing Background Checks For NSA Caught Falsifying Reports, Interviewing The Dead

Failures

from the the-talking-dead dept

The fallout from Ed Snowden’s leaks has taken many forms, one of which is the NSA taking a long look at its contractors’ hiring processes. Snowden claims to have taken the job solely to gathering damning info. This revelation, combined with some inconsistencies in his educational history, have placed the companies who perform background and credit checks under the microscope.

What these agencies are now discovering can’t be making them happy, including the news that one contractor’s investigative work apparently involved a seance.

Anthony J. Domico, a former contractor hired to check the backgrounds of U.S. government workers, filed a 2006 report with the results of an investigation.

There was just one snag: A person he claimed to have interviewed had been dead for more than a decade. Domico, who had worked for contractors CACI International Inc. (CACI) and Systems Application & Technologies Inc., found himself the subject of a federal probe.

It’s not as if Domico’s case is an anomaly.

Domico is among 20 investigators who have pleaded guilty or have been convicted of falsifying such reports since 2006. Half of them worked for companies such as Altegrity Inc., which performed a background check on national-security contractor Edward Snowden. The cases may represent a fraction of the fabrications in a government vetting process with little oversight, according to lawmakers and U.S. watchdog officials.

Who watches the watchers’ watchers? It appears as if that crucial link in the chain has been ignored. Give any number of people a job to do and, no matter how important that position is, a certain percentage will cut so many corners their cubicles will start resembling spheres.

These are the people entrusted to help ensure our nation’s harvested data remains in safe hands, or at least, less abusive ones. Those defending the NSA claim this data is well-protected and surrounded by safeguards against abuse. Those claims were always a tad hollow, but this information shows them to be complete artifice. The NSA, along with several other government agencies, cannot positively say that they have taken the proper steps vetting their personnel.

USIS, the contractor who vetted Ed Snowden, openly admits there were “shortcomings” in its investigation of the whistleblower. Perhaps Snowden’s background check was a little off, but overall, calling the USIS’ problems “shortcomings” is an understatement.

Among the 10 background-check workers employed by contractors who have been convicted or pleaded guilty to falsifying records since 2006, eight of them had worked for USIS, according to the inspector general for the U.S. Office of Personnel Management. The personnel agency is responsible for about 90 percent of the government’s background checks.

In one case, Kayla M. Smith, a former investigative specialist for USIS, submitted some 1,600 falsified credit reports, according to the inspector general’s office.

Smith spent 18 months turning in these falsified reports, which accounted for a third of her total output. One might wonder how someone like Smith ends up working for a background check contractor. The answer? This problem isn’t confined to one level.

[T]he investigator who had vetted Smith was convicted in a separate falsification case, Patrick McFarland, inspector general for the personnel office, said at a June 20 hearing held by two Senate panel.

Will it get better? USIS is already ceding market share to other contractors but it’s impossible to say whether its competitors will be more trustworthy. McFarland says his office doesn’t have enough funding to perform thorough probes, which indicates what’s been caught so far is just skimming the surface. These agencies harvesting our data (and their defenders) all expect Americans (and others around the world) to simply trust them. Meanwhile, the reasons why we shouldn’t continue to mount unabated.

A couple of senators are hoping their new piece of oversight legislation will fix the problem. It would provide McFarland’s office with more investigation funding, but simply adding more “oversight” isn’t going to make the problem go away. The NSA’s mouthpieces continue to insist that everything it does is subject to tons and tons of “oversight,” but that has done very little to improve its standing in the “trustworthy” department. There are systemic issues that need to be addressed, both in these agencies and the contractors they hire and expecting to paper over the cracks with a little legislation will only result in more revelations of wrongdoing, rather than fewer occurrences.

Filed Under: background checks, clearance, contractors, nsa, nsa surveillance, top secret
Companies: altegrity, caci, usis